Covid-19 Update

It is with much regret that the Society has deemed it necessary to close its doors once again, in the light of the latest Government of Jersey’s Covid-19 directives.

All Society staff are now working remotely at home, in order to play our part in stopping the spread of the virus further within our community. However, we wish to reassure you that we continue to be available Monday to Friday 9.00am to 5.00pm, to service all: –

  • New Business Enquiries
  • Claims
  • Payment of your accounts
  • All other administrative functions

Please use our existing contact information

Telephone on 01534 734246 where you will be directed to specific members of staff as needs be. Alternatively, please direct your enquiries to our email account info@jerseymutual.com.

As a consequence of this unfortunate situation some delays in certain response times will be inevitable. We will of course attempt to minimise these delays where possible and appreciate your understanding during this difficult time.

Rest assured of our continued support and we will keep you advised of any material changes to these arrangements, as and when we are able to do so.

Please remain safe and wish you all a happy Christmas and peaceful New Year.

Shaun M Kavanagh
General Manager

Date: 2 December 2020

Method of Payment – Cash no longer acceptable*

It is with regret that as a consequence of the Covid-19 pandemic and in line with Government advice, the Society will no longer be able to accept bank notes or coinage as a method of payment. This is with effect from 1 June 2020.

As you will appreciate the safety and wellbeing of both yourselves, the Members and our staff are at the forefront of our minds during this difficult time. In an effort to assist Members with this change, we have recently installed new debit/credit card equipment. We can now accept: –

  • All debit/credit cards (including AMEX)
  • Apple/Android Pay
  • Contactless transactions

Thank you for your understanding.

Shaun M Kavanagh
General Manager

Updated: 1 June 2020*

In light of recent events surrounding the Coronavirus or Covid-19 outbreak, we wish to update you on the Society’s business continuity plans and to reassure you that we remain available Monday to Friday 9.00am to 5.00pm to service: –

  • New Business Enquiries
  • Claims
  • Payment of your accounts
  • All other administration functions

In order to continue providing the high standards of service that you are accustomed to, we have put in place a number of measures as detailed below: –

  • With immediate effect a number staff will be working remotely to maintain appropriate separation.
  • A core team will remain in our office each day, unless restrictions are imposed upon us by the authorities.
  • As with some other local offices we will unfortunately not be able to receive Members or visitors into our office at the present time, for the protection of our staff.

As you will no doubt be fully aware this is a global situation, whereby financial service entities will be implementing their own continuity planning procedures. Therefore delays in certain response times are inevitable. We will of course attempt to minimise such delays where possible and appreciate your understanding during this difficult time.

If you have any questions or concerns please do not hesitate to contact us on 734246 or email info@jerseymutual.com

Finally, we wish you well and assure you of our ongoing support and assistance during the weeks that lie ahead. We will keep you advised of any material changes to these procedures as and when necessary.

Shaun M Kavanagh
General Manager

Published: 18 March 2020

View The Government of Jersey’s latest Coronavirus advice at https://www.gov.je/Health/Coronavirus/Pages/index.aspx

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